Shift Lead: Customer Experience & Store Operations

Walgreens; Brooklyn Park (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a team-oriented individual to support store operations and customer service. You will open and close the store when management is absent, manage cash handling, and assist with backdoor deliveries as needed.

Responsibilities include processing returns, refunds, and charge adjustments, while maintaining accurate records and ensuring compliance with policies. You will engage customers, answer questions, and model best practices for service excellence.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Assist with cash drops, refunds, and price verifications as needed.
• Engage customers to provide a positive Walgreens experience and support store operations.

Skills

Leadership experience

English fluency

Job description

Walgreens is seeking a team-oriented individual to support store operations and customer service. You will open and close the store when management is absent, manage cash handling, and assist with backdoor deliveries as needed.

Responsibilities include processing returns, refunds, and charge adjustments, while maintaining accurate records and ensuring compliance with policies. You will engage customers, answer questions, and model best practices for service excellence.