Shift Lead - Customer Experience & Store Operations

Walgreens; Webster Groves (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a customer-focused team member to support store operations and customer service. The role includes opening and closing the store, handling cash, and ensuring shelves and stockrooms are ready for business.

The position emphasizes delivering a delightful customer experience, greeting customers, and assisting with products and services while maintaining store standards and procedures.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with team members to deliver a distinctive customer experience.

Job description

Walgreens is seeking a customer-focused team member to support store operations and customer service. The role includes opening and closing the store, handling cash, and ensuring shelves and stockrooms are ready for business.

The position emphasizes delivering a delightful customer experience, greeting customers, and assisting with products and services while maintaining store standards and procedures.