Shift Lead: Customer Experience & Store Ops

Walgreens; High Ridge (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking an on-site team member to open and close the store in the absence of management, manage cash handling, returns, refunds, and ensure a ready floor and stock room for the day.

The role emphasizes delivering a distinctive customer experience, greeting customers, and assisting with products and services while maintaining accurate pricing, inventory, and store presentation.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to handle cash, refunds, and deposits accurately.
• Preferred: valid PTCB certification or pharmacy license where required by state.

Responsibilities

• Open and close the store in the absence of store management, including required start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers, greet them, and assist with products and services; resolve issues to ensure a positive experience.
• Maintain inventory counts, pricing, signage, displays and back-room organization; assist with housekeeping and safety.

Skills

Customer service excellence

Leadership experience

Cash handling skills

English proficiency

Store operations knowledge

Education

PTCB certification or pharmacy license

Tools

POS systems

Store equipment knowledge

Job description

Walgreens is seeking an on-site team member to open and close the store in the absence of management, manage cash handling, returns, refunds, and ensure a ready floor and stock room for the day.

The role emphasizes delivering a distinctive customer experience, greeting customers, and assisting with products and services while maintaining accurate pricing, inventory, and store presentation.