Shift Lead: Store Ops & Customer Experience

Walgreens; Frederick (MD); On-site; USD 23,419 - 27,552; Part time

Job summary

Walgreens is seeking a hands-on team member to open/close the store in the absence of management. You will handle cash, process returns, refunds, and cash drops, while ensuring a ready floor and stock room for the day.

You will engage customers, deliver proactive service, and support displays and pricing, including vendor deliveries and backroom tasks. The role emphasizes strong leadership, reliable cash handling, and a commitment to a positive customer experience in a retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe; provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services; resolves issues for a positive experience.
• Maintains inventory accuracy and assists with pricing, displays, and backroom organization.
• Assists with vendor deliveries, backdoor opening, and basic department operations such as stock rotation and shelf readiness.

Skills

Leadership experience

Customer service

Cash handling

Inventory management

Store systems knowledge

English proficiency

Tools

POS system

Store equipment

Job description

Walgreens is seeking a hands-on team member to open/close the store in the absence of management. You will handle cash, process returns, refunds, and cash drops, while ensuring a ready floor and stock room for the day.

You will engage customers, deliver proactive service, and support displays and pricing, including vendor deliveries and backroom tasks. The role emphasizes strong leadership, reliable cash handling, and a commitment to a positive customer experience in a retail setting.