Shift Lead: Customer Experience & Store Ops

Walgreens; Fenton (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens in the United States is seeking a store associate who can step in when management is absent, handling opening and closing duties, cash handling, and preparing the floor and stock room for the business day.

You will engage customers and patients by greeting them and offering help with products and services, resolving questions, assisting with inventory, pricing, displays, and merchandising, and ensuring a distinctive, efficient shopping experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics, returns, etc.
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assists with separation of food items and product placement as specified by policies/procedures; stock rotation.

Skills

Leadership experience

English fluency

Education

Valid PTCB certification or pharmacy license

Job description

Walgreens in the United States is seeking a store associate who can step in when management is absent, handling opening and closing duties, cash handling, and preparing the floor and stock room for the business day.

You will engage customers and patients by greeting them and offering help with products and services, resolving questions, assisting with inventory, pricing, displays, and merchandising, and ensuring a distinctive, efficient shopping experience.