Shift Lead: Customer Experience & Store Operations

Walgreens; Grandview Heights (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store operations associate in the United States. You will open/close the store when management is absent, handle cash and transactions, and ensure the floor and stock room readiness for the business day.

You will also engage customers, resolve issues, and support inventory and displays to maintain a ready, welcoming store environment. The role emphasizes accurate cash handling, customer service excellence, and teamwork to deliver a delightful Walgreens experience across

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Holds store keys to open/close without management when needed.
• Registers sales with accuracy, including price verifications and voids.
• Assists with inventory, pricing changes, signage, and store displays.

Skills

Leadership experience

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a store operations associate in the United States. You will open/close the store when management is absent, handle cash and transactions, and ensure the floor and stock room readiness for the business day.

You will also engage customers, resolve issues, and support inventory and displays to maintain a ready, welcoming store environment. The role emphasizes accurate cash handling, customer service excellence, and teamwork to deliver a delightful Walgreens experience across