Shift Lead - Customer Experience & Store Operations

Walgreens; Conover (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is recruiting for a Store Associate role in the United States. The position emphasizes opening and closing the store in the absence of management, cash handling, and ensuring readiness for the business day.

You will greet customers, assist with products, and resolve issues to deliver a positive experience. The role also covers inventory accuracy, pricing, displays, and collaboration with the team to maintain an orderly store environment and compliant operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, offers assistance with products and services, and resolves issues.
• Maintains accurate inventory counts and handles pricing tasks and signage.

Skills

Leadership experience

Education

PTCB certification

Pharmacy license

Job description

Walgreens is recruiting for a Store Associate role in the United States. The position emphasizes opening and closing the store in the absence of management, cash handling, and ensuring readiness for the business day.

You will greet customers, assist with products, and resolve issues to deliver a positive experience. The role also covers inventory accuracy, pricing, displays, and collaboration with the team to maintain an orderly store environment and compliant operations.