Shift Lead: Customer Experience & Store Ops

Walgreens; Ripon (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a retail team member dedicated to opening and closing the store in the absence of management, handling cash and ensuring floor readiness for the business day. The role includes customer engagement, cash handling, and maintaining store systems and inventory accuracy.

The position emphasizes delivering a distinctive customer experience, coaching team members, and supporting displays, pricing, and regulatory compliance across store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management and handles required systems start-ups and cash handling.
• Registers all related sales and records scanning errors, price verifications, and voids.
• Resolves customer issues to ensure a positive customer experience and models Walgreens service traits.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens is seeking a retail team member dedicated to opening and closing the store in the absence of management, handling cash and ensuring floor readiness for the business day. The role includes customer engagement, cash handling, and maintaining store systems and inventory accuracy.

The position emphasizes delivering a distinctive customer experience, coaching team members, and supporting displays, pricing, and regulatory compliance across store operations.