Shift Lead: Customer Experience & Store Ops

Walgreens; Cincinnati (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Cincinnati is seeking an attentive team member to support store operations and customer experiences. You will open and close in the absence of management, handle cash, assist with vendor deliveries, and maintain pricing and displays while delivering friendly, proactive service.

The role emphasizes teamwork, adherence to policies, and delivering a distinctive customer experience with responsibilities across operations and communications with management.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains relevant store certifications or licenses as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling.
• Resolves customer issues and provides change at registers to ensure smooth transactions.
• Models and delivers a distinctive customer experience across store operations.
• Assist with and coach teammates in ordering, pricing, and merchandising tasks.
• Maintain accurate inventory, pricing, signage, and basic bookkeeping as needed.
• Communicate tasks and issues between management and team when leadership is not present.

Skills

Leadership

Supervisory experience

Retail key holder

English proficiency

Tools

Store systems

Job description

Walgreens in Cincinnati is seeking an attentive team member to support store operations and customer experiences. You will open and close in the absence of management, handle cash, assist with vendor deliveries, and maintain pricing and displays while delivering friendly, proactive service.

The role emphasizes teamwork, adherence to policies, and delivering a distinctive customer experience with responsibilities across operations and communications with management.