Shift Lead - Customer Experience & Store Ops

Walgreens; Lyndon (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens Lyndon, KY is seeking a team member to support store operations, customer engagement, and cash handling across shifts. You will open and close the store in the absence of management and assist with inventory, pricing, and displays to ensure a smooth shopping experience.

The role emphasizes delivering friendly service, resolving customer questions, and maintaining store policies with accuracy and integrity across day-to-day tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• Ability to handle cash transactions and basic store operations.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Supports inventory counts, pricing changes, and signage to ensure accurate in-store presentation.
• Assists with bookkeeping tasks, maintenance requests, and compliance with policies.
• Acts as liaison between management and team when store management is not present.

Skills

Leadership experience

Customer service

English proficiency

Education

High school diploma or equivalent

PTCB certification or pharmacy license

Job description

Walgreens Lyndon, KY is seeking a team member to support store operations, customer engagement, and cash handling across shifts. You will open and close the store in the absence of management and assist with inventory, pricing, and displays to ensure a smooth shopping experience.

The role emphasizes delivering friendly service, resolving customer questions, and maintaining store policies with accuracy and integrity across day-to-day tasks.