Shift Lead: Customer Experience & Store Ops

Walgreens; Carbondale (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Carbondale, IL seeks a frontline team member to support opening and closing the store in the absence of management, handle cash tasks, and ensure floor and stockroom readiness for the business day. You will also assist with vendor deliveries and maintain accurate pricing and signage.

The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and modeling service best practices while supporting inventory control and store standards.

Qualifications

• One year of leadership or supervisory experience.
• Fluent reading, writing and speaking English.
• Preferred knowledge of store inventory control.

Responsibilities

• Opens and closes the store in manager's absence, handles cash and start-up tasks.
• Manages returns, refunds, cash drops, and cash register records.
• Delivers a distinctive customer experience and assists with vendor deliveries.
• Maintains accurate inventory counts and pricing signage.
• Assists with displays, resets, and stock rotation.
• Ensures compliance with state/local laws and company policies.
• Supports training and communication between management and staff.

Skills

Leadership experience

Customer service

English fluency

Tools

POS systems

Job description

Walgreens in Carbondale, IL seeks a frontline team member to support opening and closing the store in the absence of management, handle cash tasks, and ensure floor and stockroom readiness for the business day. You will also assist with vendor deliveries and maintain accurate pricing and signage.

The role emphasizes delivering a distinctive customer experience, greeting customers, resolving issues, and modeling service best practices while supporting inventory control and store standards.