Shift Lead - Store Ops & Customer Experience

Walgreens; Skokie (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate with strong customer service skills to execute daily store operations in Illinois. You will support opening/closing procedures, handle cash and transactions, and assist customers with inquiries to create a positive shopping experience.

The role emphasizes leadership capabilities, teamwork, inventory accuracy, and adherence to pricing and regulatory guidelines. The position is on-site and involves assisting with displays and backroom processes to ensure

Qualifications

• Experience in leadership or supervisory roles in retail or similar environment.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and opening back door for deliveries.
• Process returns, refunds, and cash drops; provide change for registers.
• Maintain customer service by greeting and assisting customers and patients; resolve issues to ensure a positive experience.
• Register sales accurately; document scanning errors, price verifications, and voids.
• Support inventory accuracy and stockroom organization; assist with displays and price changes as required.

Skills

Customer service

Leadership

Cash handling

Tools

POS system

Job description

Walgreens is seeking a store associate with strong customer service skills to execute daily store operations in Illinois. You will support opening/closing procedures, handle cash and transactions, and assist customers with inquiries to create a positive shopping experience.

The role emphasizes leadership capabilities, teamwork, inventory accuracy, and adherence to pricing and regulatory guidelines. The position is on-site and involves assisting with displays and backroom processes to ensure