Shift Lead - Customer Experience & Store Ops

Walgreens; Carpentersville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Carpentersville, IL is seeking staff to open and close the store in the absence of management, manage cash, and ensure the floor and stock room are ready for business. The role emphasizes welcoming customers, resolving issues, and maintaining accurate sales records.

Responsibilities include merchandise processing, pricing updates, and collaboration with store leadership to support displays and housekeeping. A focus on service excellence and compliant operations is required.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, handling all required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet them, and assist with products and services to ensure a positive experience.
• Safely register sales, track errors and price verifications, and support back-office tasks such as inventory and displays.

Skills

Leadership experience

Customer service

Cash handling

Inventory control

Store operations

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

Walgreens in Carpentersville, IL is seeking staff to open and close the store in the absence of management, manage cash, and ensure the floor and stock room are ready for business. The role emphasizes welcoming customers, resolving issues, and maintaining accurate sales records.

Responsibilities include merchandise processing, pricing updates, and collaboration with store leadership to support displays and housekeeping. A focus on service excellence and compliant operations is required.