Shift Lead: Customer Experience & Operations

Walgreens; Bloomington (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Bloomington, IL is seeking a reliable team member to support store operations and customer experience. You will handle opening/closing duties in the absence of management, process transactions, assist with vendor deliveries, and ensure accurate cash handling and pricing compliance.

Responsibilities include assisting customers, resolving issues, maintaining inventory accuracy, assisting with displays and backroom organization, and upholding store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer the knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash transactions.
• Completes product returns, refunds, cash drops, and provides change for registers.
• Delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services to resolve issues.
• Maintain accurate inventory counts and pricing with proper signage.

Skills

Leadership experience

English fluency

Job description

Walgreens in Bloomington, IL is seeking a reliable team member to support store operations and customer experience. You will handle opening/closing duties in the absence of management, process transactions, assist with vendor deliveries, and ensure accurate cash handling and pricing compliance.

Responsibilities include assisting customers, resolving issues, maintaining inventory accuracy, assisting with displays and backroom organization, and upholding store policies.