Shift Lead: Customer Experience & Store Operations

Walgreens; Plainfield (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Illinois (Plainfield) seeks a Customer Experience-focused team member to help open/close the store, handle cash, and ensure a smooth start to the business day. The role emphasizes a friendly customer experience, accurate sales records, and collaboration with management.

You will assist with inventory, pricing, merchandising, and basic back‑office tasks while maintaining store systems knowledge and supporting pharmacy-related windows when needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• PTCB/pharmacy license as required by state may be beneficial.

Responsibilities

• Opens and closes the store in the absence of management, handles cash and system start‑ups.
• Handles cash drops, refunds, and maintains accurate sales records.
• Delivers a distinctive, friendly customer experience and assists with questions.
• Supports operations, pricing, merchandising, and back‑office tasks as needed.
• Maintains store systems knowledge and supports pharmacy out window when requested.

Skills

Customer service

Leadership

English fluency

Tools

Store systems

Cash handling

Job description

Walgreens in Illinois (Plainfield) seeks a Customer Experience-focused team member to help open/close the store, handle cash, and ensure a smooth start to the business day. The role emphasizes a friendly customer experience, accurate sales records, and collaboration with management.

You will assist with inventory, pricing, merchandising, and basic back‑office tasks while maintaining store systems knowledge and supporting pharmacy-related windows when needed.