Shift Lead - Customer Experience & Store Ops

Walgreens; Bryson City (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Bryson City, NC is seeking an experienced Retail Key Holder to support store operations in the absence of management. You will open/close, handle cash, assist customers, and ensure a safe, organized sales floor.

You will coach team members on service standards, maintain inventory accuracy, and help with pricing, displays, and back-room processes to deliver a distinctive Walgreens customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and provides assistance with products and services.
• Maintains inventory accuracy and supports pricing, displays, and back-room processes.

Skills

Leadership experience

Customer service

Cash handling

Inventory management

English proficiency

Job description

Walgreens in Bryson City, NC is seeking an experienced Retail Key Holder to support store operations in the absence of management. You will open/close, handle cash, assist customers, and ensure a safe, organized sales floor.

You will coach team members on service standards, maintain inventory accuracy, and help with pricing, displays, and back-room processes to deliver a distinctive Walgreens customer experience.