Shift Lead: Customer Experience & Store Operations

Walgreens; Waynesville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Waynesville, NC is hiring for a key holder role focused on customer experience and operational reliability. You will open and close the store when management is absent, manage cash and transactions, and ensure the floor and stock room are ready for customers.

You will also handle returns, refunds, price changes, and assist with inventory while delivering a friendly, proactive shopping experience that defines Walgreens service standards.

Qualifications

• One year of prior leadership or supervisory experience.
• Fluent in reading, writing, and speaking English.
• Ability to obtain and maintain PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, ensuring systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Assists with inventory, pricing changes, and basic store maintenance as needed.

Skills

Leadership experience

Retail experience

Customer service

English proficiency

Job description

Walgreens in Waynesville, NC is hiring for a key holder role focused on customer experience and operational reliability. You will open and close the store when management is absent, manage cash and transactions, and ensure the floor and stock room are ready for customers.

You will also handle returns, refunds, price changes, and assist with inventory while delivering a friendly, proactive shopping experience that defines Walgreens service standards.