Shift Lead - Customer Experience & Store Ops

Walgreens; Belcamp (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Belcamp, MD is seeking a team member to support store operations and customer service as a key-holder. You will open and close the store when management is unavailable, handle cashier tasks, and help ensure the floor and stockroom are ready for business.

You will engage customers, resolve questions, and model a friendly, helpful experience. The role requires English fluency and a willingness to learn store processes and policies.

Qualifications

• One year of leadership, supervisory, or retail key-holder experience.
• Fluent in reading, writing, and speaking English.
• PTCB certification or state pharmacy license may be required.

Responsibilities

• Opens and closes the store in the absence of management and handles cash operations.
• Completes returns, refunds, cash drops, and price verifications.
• Delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries, inventory, and display updates.
• Maintains store cleanliness, signage, and adherence to policies.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens in Belcamp, MD is seeking a team member to support store operations and customer service as a key-holder. You will open and close the store when management is unavailable, handle cashier tasks, and help ensure the floor and stockroom are ready for business.

You will engage customers, resolve questions, and model a friendly, helpful experience. The role requires English fluency and a willingness to learn store processes and policies.