Retail Shift Lead: Customer Experience & Ops Champion

Walgreens; Bel Air (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Bel Air, MD seeks an upbeat team member to open/close the store when management is absent, handle cash, and ensure readiness for business. You will assist customers, process refunds, and help maintain inventory and pricing accuracy.

You will model exceptional customer service and work with the team to deliver a delightful Walgreens experience, including adherence to policies and handling deliveries as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for business.
• Completes returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team when store management is not present.
• Maintains inventory, pricing accuracy, and proper signage.
• Assists with vendor deliveries and backroom operations.

Skills

Leadership

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Bel Air, MD seeks an upbeat team member to open/close the store when management is absent, handle cash, and ensure readiness for business. You will assist customers, process refunds, and help maintain inventory and pricing accuracy.

You will model exceptional customer service and work with the team to deliver a delightful Walgreens experience, including adherence to policies and handling deliveries as needed.