Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Bella Vista (AR); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a competent team member to open and close the store when management is absent, handle cash and point-of-sale tasks, and ensure the floor and stockroom are ready for the day. You will process returns, refunds, and cash drops, and deliver a friendly, proactive customer experience across departments.

The role includes assisting with inventory, pricing, displays, and vendor deliveries, with opportunities to support the pharmacy window and uphold store standards.

Qualifications

• One year of leadership or supervisory/retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, handling all systems start-ups and cash handling.
• Complete product returns, order voids, refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting and assisting with products and services, resolving issues to ensure a positive experience.
• Maintain accurate inventory counts and pricing, and ensure correct signage and local regulatory compliance.
• Assist with bakery/departmental displays, resets, and stock rotations; support backroom and vendor deliveries.
• Work at the pharmacy window as requested and support overall store operations.

Skills

Leadership experience

English fluency

Inventory control

Education

PTCB certification

Pharmacy license (state)

Job description

Walgreens Co. is seeking a competent team member to open and close the store when management is absent, handle cash and point-of-sale tasks, and ensure the floor and stockroom are ready for the day. You will process returns, refunds, and cash drops, and deliver a friendly, proactive customer experience across departments.

The role includes assisting with inventory, pricing, displays, and vendor deliveries, with opportunities to support the pharmacy window and uphold store standards.