Shift Lead: Customer Experience & Store Operations

Walgreens; Winston-Salem (NC); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens is seeking a attentive team member to support store operations in Winston-Salem, NC. You will open/close the store in management's absence, handle cash duties, and ensure stock readiness for the business day.

You will assist customers, resolve issues, and contribute to a consistently delightful shopping experience. This role requires at least one year of leadership or key holder experience, fluent English, and knowledge of inventory control.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Arrest and conviction records may be considered for employment.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, including cash handling and ensuring floor and stock room readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, and resolves issues to ensure a positive experience.
• Supports inventory control, pricing integrity, and orderly displays; aids back-office and vendor delivery processes.

Skills

Leadership

English proficiency

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a attentive team member to support store operations in Winston-Salem, NC. You will open/close the store in management's absence, handle cash duties, and ensure stock readiness for the business day.

You will assist customers, resolve issues, and contribute to a consistently delightful shopping experience. This role requires at least one year of leadership or key holder experience, fluent English, and knowledge of inventory control.