Shift Lead: Elevate Customer Experience & Ops

Walgreens; New Bern (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in New Bern, NC seeks a capable retail team member to open/close the store in the absence of management, handle cash and transactions, and deliver a distinctive customer experience. You will assist with deliveries, pricing, and merchandising while maintaining inventory accuracy and a welcoming atmosphere for customers.

The role emphasizes English fluency, leadership experience, and the ability to engage customers, resolve issues, and support store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
• Assists with and coaches team members on vendor deliveries, pricing, and merchandising
• Maintains accurate inventory counts and clean store appearance; handles basic bookkeeping tasks as needed.
• Serves as a liaison between management and team members when store management is absent.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Tools

Cash registers

Job description

Walgreens in New Bern, NC seeks a capable retail team member to open/close the store in the absence of management, handle cash and transactions, and deliver a distinctive customer experience. You will assist with deliveries, pricing, and merchandising while maintaining inventory accuracy and a welcoming atmosphere for customers.

The role emphasizes English fluency, leadership experience, and the ability to engage customers, resolve issues, and support store operations.