Shift Lead: Customer Experience & Store Operations

Walgreens; Asheville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Asheville, NC seeks an experienced retail professional to open/close the store in management’s absence, handle cash duties, and ensure floor readiness. You will engage customers, resolve issues, and model Walgreens service standards throughout the shift.

The role supports inventory, pricing tasks, basic bookkeeping, and displays while maintaining store order and compliance with policies. Prior leadership in retail is required; pharmacy-related certification is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups, cash handling, and prep of floor/stock room.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues for a positive experience.
• Models and delivers customer service best practices to the team, including interpersonal habits and Walgreens service traits.
• Assists with vendor deliveries, backroom and inventory processes, pricing, and store cleanliness and displays.
• Ensures compliance with policies; supports with bookkeeping activities and basic department maintenance.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Asheville, NC seeks an experienced retail professional to open/close the store in management’s absence, handle cash duties, and ensure floor readiness. You will engage customers, resolve issues, and model Walgreens service standards throughout the shift.

The role supports inventory, pricing tasks, basic bookkeeping, and displays while maintaining store order and compliance with policies. Prior leadership in retail is required; pharmacy-related certification is preferred.