Shift Lead: Customer Experience & Store Operations

Walgreens; West Hartford (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in West Hartford, CT is seeking staff to open and close the store when management is unavailable, manage cash, and prepare the floor and stock room for business. You will handle returns, refunds, and cash drops, while delivering a friendly customer experience.

The role emphasizes operating with accuracy, assisting with deliveries, inventory, pricing, and maintaining store conditions to meet policy standards.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management; include cash handling and ensuring readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries and backdoor access during deliveries.
• Maintains accurate inventory counts and store conditions.
• Registers sales, noting scanning errors, price verifications, and voids.

Skills

Leadership

Customer service

English proficiency

Job description

Walgreens in West Hartford, CT is seeking staff to open and close the store when management is unavailable, manage cash, and prepare the floor and stock room for business. You will handle returns, refunds, and cash drops, while delivering a friendly customer experience.

The role emphasizes operating with accuracy, assisting with deliveries, inventory, pricing, and maintaining store conditions to meet policy standards.