Shift Lead: Customer Experience & Store Operations

Walgreens; New Britain (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in New Britain, CT, is seeking a customer-focused team member to open and close the store in the absence of management, handle cash and price changes, and ensure the floor and stock room are ready for business. You will assist with deliveries, returns, refunds, and provide excellent customer service.

The role also supports ordering, displays, inventory control, and basic bookkeeping tasks while coaching teammates.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Assists with and coaches other team members in warehouse and vendor ordering processes and deliveries.
• Registers all related sales on the cash register, including handling scanning errors and price verifications.

Skills

Leadership

Customer service

Cash handling

Stock organization

Team coaching

Job description

Walgreens in New Britain, CT, is seeking a customer-focused team member to open and close the store in the absence of management, handle cash and price changes, and ensure the floor and stock room are ready for business. You will assist with deliveries, returns, refunds, and provide excellent customer service.

The role also supports ordering, displays, inventory control, and basic bookkeeping tasks while coaching teammates.