Shift Lead - Retail Operations & Customer Experience

Walgreens; Clinton (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Clinton, CT is seeking a store team member to operate when management is not present, including opening systems, handling cash, and ensuring floors and stock rooms are ready for opening. The role also involves opening the back door for deliveries and processing cash drops at registers.

You will engage customers, resolve issues, train teammates on service standards, manage inventory counts, pricing signage, and daily operations, while delivering the Walgreens customer experience.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Knowledge of store inventory control preferred.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and answers questions to ensure a positive experience.
• Maintains inventory counts, pricing signage, and supports daily store operations.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Clinton, CT is seeking a store team member to operate when management is not present, including opening systems, handling cash, and ensuring floors and stock rooms are ready for opening. The role also involves opening the back door for deliveries and processing cash drops at registers.

You will engage customers, resolve issues, train teammates on service standards, manage inventory counts, pricing signage, and daily operations, while delivering the Walgreens customer experience.