Shift Lead - Store Ops & Customer Experience

Walgreens; Glenwood Springs (CO); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a key holder to manage store opening and closing responsibilities in the absence of management, including cash handling and ensuring floor and stock room readiness. The role involves handling returns, refunds, and cash drops while delivering a distinctive customer experience.

The ideal candidate has at least one year of leadership or retail experience, strong English communication, and a focus on outstanding customer service.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership experience

Customer service

Fluent English

Education

PTCB certification / Pharmacy license

Job description

Walgreens is seeking a key holder to manage store opening and closing responsibilities in the absence of management, including cash handling and ensuring floor and stock room readiness. The role involves handling returns, refunds, and cash drops while delivering a distinctive customer experience.

The ideal candidate has at least one year of leadership or retail experience, strong English communication, and a focus on outstanding customer service.