Shift Lead: Customer Experience & Store Operations

fivebelow; Warren (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health coverage

Financial wellness programs

Personal wellness support

Job summary

Five Below seeks an experienced Store Manager to lead a team and deliver exceptional customer service in a fast-paced retail environment. You will oversee daily store operations, drive sales, and manage stock and merchandising to create a WOW shopping experience.

Responsibilities include training associates, opening/closing the store, handling cash, and ensuring policy compliance. A flexible schedule and strong communication are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assist with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manage opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring daily readiness.
• Support onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and procedures to improve performance.
• Drive store sales and control expenses: seek ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partner with the store leadership team in merchandising procedures and World Recovery.
• Perform store maintenance including taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below seeks an experienced Store Manager to lead a team and deliver exceptional customer service in a fast-paced retail environment. You will oversee daily store operations, drive sales, and manage stock and merchandising to create a WOW shopping experience.

Responsibilities include training associates, opening/closing the store, handling cash, and ensuring policy compliance. A flexible schedule and strong communication are essential.