Shift Lead - Customer Experience & Store Operations

Walgreens; Town of Manlius (NY); On-site; USD 53,010,000 - 67,337,000; Full time

Job summary

Walgreens is seeking a trusted team member to open and close the store when management is not present, ensuring all systems are ready and cash handling is secure. The role involves assisting customers, processing refunds, and maintaining accurate cash drops while upholding Walgreens service standards.

The position emphasizes delivering a distinctive customer experience, greeting customers, and aiding with product questions to ensure satisfaction and repeat visits.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups, cash handling, and ensuring floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership experience

Cash handling

Customer service

English proficiency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens is seeking a trusted team member to open and close the store when management is not present, ensuring all systems are ready and cash handling is secure. The role involves assisting customers, processing refunds, and maintaining accurate cash drops while upholding Walgreens service standards.

The position emphasizes delivering a distinctive customer experience, greeting customers, and aiding with product questions to ensure satisfaction and repeat visits.