Shift Lead - Customer Experience & Store Ops

Walgreens; Cleveland (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens is seeking a capable team member to open or close the store when management is not present, manage cash handling, voids, refunds, and backdoor vendor deliveries. You will help ensure floor readiness and accurate pricing while supporting stockroom operations.

Join a role focused on customer engagement, problem solving, and training fellow team members to deliver a distinctive Walgreens experience with attention to policy compliance and store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close store in absence of management; handle start-ups, cash handling, and ensure floor/stock room ready for business day.
• Complete product returns, order voids, refunds, cash drops, and provide change.
• Engage customers and patients by greeting and assisting with products and services; resolve issues for a positive experience.
• Model and share customer service best practices with team members to deliver a distinctive experience.
• Coach team members on vendor ordering, backdoor access for deliveries, and pricing controls.
• Maintain accurate inventory counts and on-hand quantities across departments and stockroom.
• Ensure proper pricing, signage, and adherence to local regulations; assist with bookkeeping tasks and maintenance.

Skills

Leadership experience

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens is seeking a capable team member to open or close the store when management is not present, manage cash handling, voids, refunds, and backdoor vendor deliveries. You will help ensure floor readiness and accurate pricing while supporting stockroom operations.

Join a role focused on customer engagement, problem solving, and training fellow team members to deliver a distinctive Walgreens experience with attention to policy compliance and store standards.