Shift Lead: Customer Experience & Store Operations

Walgreens; Stanley Manor (NY); On-site; USD 25,000 - 29,000; Part time

Job summary

Walgreens is seeking a team member to open and close the store when management is absent and to handle required systems, cash handling, and front-end operations. You will greet customers, assist with products, process returns, refunds, and cash drops while ensuring a positive shopping experience.

The role supports inventory accuracy, pricing changes, and displays, with emphasis on giving customers proactive service and a delightful experience at the point of sale.

Qualifications

• At least 1 year of leadership or supervisory experience in retail.
• Fluent in reading, writing, and speaking English.
• Experience as a retail key holder is preferred.

Responsibilities

• Opens and closes the store in the absence of management, handling required systems and cash.
• Completes cash handling tasks, returns processing, and reconciles cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers, assists with products and services, and resolves issues.
• Coaches team members on service best practices and displays.
• Maintains inventory accuracy and supports pricing and signage accuracy.
• Handles vendor deliveries, backroom access, and overall store maintenance.
• Manages bookkeeping tasks such as cash reports and ledgers as needed.
• Ensures compliance with store policies and local regulations.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens is seeking a team member to open and close the store when management is absent and to handle required systems, cash handling, and front-end operations. You will greet customers, assist with products, process returns, refunds, and cash drops while ensuring a positive shopping experience.

The role supports inventory accuracy, pricing changes, and displays, with emphasis on giving customers proactive service and a delightful experience at the point of sale.