Shift Lead: Customer Experience & Store Operations

Walgreens; Sugar Grove (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a proactive store team member to open and close the store in the absence of management, handle cash, prepare the floor and stock room, and ensure deliveries access. You will also process returns, refunds, cash drops, and assist with backdoor operations.

As a Customer Experience and Operations key holder, you will greet customers, resolve issues, coach teammates on service, manage pricing and displays, maintain inventory, assist with vendor orders, and help maintain store

Qualifications

• 1 year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and day start-ups.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, greets them, and assists with products and services to ensure a positive experience.
• Coaches team members on customer service best practices to deliver excellent service.
• Holds store keys to open/close without management and assists with vendor deliveries.
• Registers all sales accurately, tracks scanning errors, price verifications, and voids.
• Maintains inventory accuracy and supports price changes and signage in line with local regulations.
• Assists with displays, resets, and housekeeping to keep the store clean and organized.

Skills

Customer service

Leadership

Cash handling

Retail operations

Job description

Walgreens is seeking a proactive store team member to open and close the store in the absence of management, handle cash, prepare the floor and stock room, and ensure deliveries access. You will also process returns, refunds, cash drops, and assist with backdoor operations.

As a Customer Experience and Operations key holder, you will greet customers, resolve issues, coach teammates on service, manage pricing and displays, maintain inventory, assist with vendor orders, and help maintain store