Shift Lead: Deliver Delight & Smooth Store Ops

Walgreens; Natick (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Natick, MA is seeking a store associate to support daily store operations and customer service. You will open and close the store in the absence of management, handle cash, returns, and exchanges with accuracy, and ensure a welcoming shopping experience for every customer.

Your role includes engaging customers, resolving issues, and modeling Walgreens service standards while collaborating with the team to maintain product displays and inventory integrity.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Serves as a liaison between management and non-management team members when store management is not present.

Skills

Leadership

Cash handling

Customer service

Store operations

POS system

Inventory management

Education

High school diploma

PTCB certification or pharmacy license

Tools

POS system

Inventory management software

Job description

Walgreens in Natick, MA is seeking a store associate to support daily store operations and customer service. You will open and close the store in the absence of management, handle cash, returns, and exchanges with accuracy, and ensure a welcoming shopping experience for every customer.

Your role includes engaging customers, resolving issues, and modeling Walgreens service standards while collaborating with the team to maintain product displays and inventory integrity.