Shift Lead: Customer Experience & Store Ops

Walgreens; Mashpee (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a capable retail associate in Mashpee, MA to support store operations and customer experience. You will open and close the store in the absence of management, handle cash, process returns, refunds, and ensure stock readiness for the business day.

You will greet customers, assist with products, and model exceptional service while maintaining accurate inventory and pricing displays. This role emphasizes teamwork, adherence to store policies, and a proactive approach to

Qualifications

• One year of leadership or supervisory experience in retail or similar setting.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues to ensure a positive experience.
• Maintain accurate inventory counts and ensure pricing signage is correct and displays properly.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a capable retail associate in Mashpee, MA to support store operations and customer experience. You will open and close the store in the absence of management, handle cash, process returns, refunds, and ensure stock readiness for the business day.

You will greet customers, assist with products, and model exceptional service while maintaining accurate inventory and pricing displays. This role emphasizes teamwork, adherence to store policies, and a proactive approach to