Shift Lead — Customer Experience & Store Operations

Renew Cannabis Co.; San Leandro (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Renew Cannabis Co. in San Leandro, CA is seeking a reliable Key Holder to support opening and closing procedures, ensure security, and maintain inventory accuracy while delivering a high-quality customer experience.

You will log transactions in POS, assist with promotions, handle cash and refunds, train new team members, and escalate issues to management as needed, ensuring a welcoming, compliant retail environment.

Qualifications

• High school diploma or GED.
• Retail or customer service experience (1-3 years).
• Advanced Excel skills and basic math accuracy.
• Pass a criminal background check.

Responsibilities

• Executes opening and closing procedures and ensures security.
• Maintains cash handling with counts, reconciliation, and variances reporting.
• Authorizes discounts and sales adjustments within guidelines.
• Delivers a high-quality customer experience across the journey.
• Logs customers in POS systems, verifies IDs, and processes transactions.
• Handles returns, exchanges, and employee purchases per policy.
• Maintains product displays, labeling, and store cleanliness.
• Supports promotions and in-store marketing, ensuring current pricing.
• Communicates discrepancies to Inventory Controller.
• Assists onboarding and training during shifts and supports coverage.
• Escalates concerns to management and maintains professional environment.

Skills

Customer service

Cash handling

Teamwork

Attention to detail

Communication

Education

High school diploma or GED

Tools

Excel

Microsoft Word

POS systems

Inventory tools

Job description

Renew Cannabis Co. in San Leandro, CA is seeking a reliable Key Holder to support opening and closing procedures, ensure security, and maintain inventory accuracy while delivering a high-quality customer experience.

You will log transactions in POS, assist with promotions, handle cash and refunds, train new team members, and escalate issues to management as needed, ensuring a welcoming, compliant retail environment.