Shift Lead: Retail Ops & Customer Experience

Walgreens; San Diego (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens in San Diego, CA is seeking a Store Key Holder to support store leadership with opening and closing operations, cash handling, and customer service. You will help ensure the floor and back stock are ready for the business day and assist with vendor deliveries as needed.

This role emphasizes delivering a distinctive customer experience, training teammates, and maintaining accurate records for pricing, inventory, and transactions.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required cash handling.
• Complete product returns, order voids, customer refunds, and cash drops to the safe; provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Assist with and coach team members on vendor ordering, backdoor deliveries, and displays.
• Maintain accurate inventory counts and ensure proper pricing and signage according to policy.

Skills

Leadership experience

Customer service

Job description

Walgreens in San Diego, CA is seeking a Store Key Holder to support store leadership with opening and closing operations, cash handling, and customer service. You will help ensure the floor and back stock are ready for the business day and assist with vendor deliveries as needed.

This role emphasizes delivering a distinctive customer experience, training teammates, and maintaining accurate records for pricing, inventory, and transactions.