Cannabis Store Leadership: Customer Experience & Growth Lead

Renew Cannabis Co.; Missouri; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Flex Time

Employee Discount

401K and Company Match

Paid Holidays

Free Product Samples

Career Growth Opportunities

Job summary

Renew Cannabis Co. is seeking a Lead to join the store leadership team, driving performance, fostering an inclusive culture, and delivering exceptional customer experiences every touchpoint.

You will lead, train, and coach staff, manage daily operations, inventory, cash handling, and promotions while modeling the company values and advancing education for customers. This role requires cannabis knowledge, strong leadership, and the ability to travel between locations as needed, with a focus on

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

Responsibilities

• Lead and assist in training staff, build daily huddles and zone charts, and motivate the team to achieve goals.
• Set a leadership example by showing up in uniform, being timely, delivering memorable customer experiences, and modeling company values.
• Coach staff and set standards of success for each team member.
• Assist management with day-to-day leadership and store maintenance.
• Support team morale, inclusion, and professional growth; participate in events and promotions.
• Promote compliance and manage inventory processes, reconciliation, and cash handling procedures.
• Oversee daily store opening/closing, cash flow, till setting, and deposits.
• Ensure accurate customer order fulfillment and strong product knowledge development.
• Drive customer engagement, upselling, and loyalty initiatives.

Skills

Cannabis knowledge

Leadership

Communication

Organizational skills

Travel flexibility

Cash handling

Tools

POS systems

Dutchie

METRC

Job description

Renew Cannabis Co. is seeking a Lead to join the store leadership team, driving performance, fostering an inclusive culture, and delivering exceptional customer experiences every touchpoint.

You will lead, train, and coach staff, manage daily operations, inventory, cash handling, and promotions while modeling the company values and advancing education for customers. This role requires cannabis knowledge, strong leadership, and the ability to travel between locations as needed, with a focus on