Cannabis Retail Shift Lead - Customer Experience & Ops

Hirebridge; San Francisco (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Hirebridge is seeking a Retail Shift Lead in San Francisco to oversee daily operations during your shift, assist Budtenders, and answer customer questions. You will drive excellent service, manage inventory, and uphold compliance with city cannabis regulations.

You will log transactions in the POS, handle returns, train new staff, distribute cash tips, and ensure the venue is secure at opening and closing. This role requires adaptability, strong communication, and the ability to multitask in a

Qualifications

• High school diploma or GED.
• 1-3 years retail or customer service experience.
• Knowledgeable in Microsoft Word, with advanced knowledge in Excel.
• Must be 21+ years old and pass a criminal background check requirement.

Responsibilities

• Provide excellent customer experience.
• Log customer data in computer systems.
• Accurate records customer transactions in POS system.
• Ensure all technology platforms are updated with our the most current information (specials, events, marketing materials).
• Handles all returns, exchanges and employee purchases.
• Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.
• Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.
• Ensures that all phases of the customer experience remain seamless and exceed their expectations.
• Appropriately authorizes discounts and other changes on sales receipts.
• Ensures all display cases have uniform offerings and accurate labeling.
• Executes marketing efforts as directed by the Retail Leadership team.
• Ensures proper ambiance and cleanliness within venue at all times.
• Keeps up to date on locations daily/weekly sales, promotions, and discounts.
• Assists in the training of new employees or processes.
• Oversees the floor to ensure staff is on task at all times.
• Maintains proper cash-handling procedures at all times.
• Accurately distributes cash tips to tip-pooling employees.
• Accurately accounts for all cash and points out cash variances.
• Reports personnel issues to manager.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Team collaboration

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Excel

POS system

Inventory management software

Job description

Hirebridge is seeking a Retail Shift Lead in San Francisco to oversee daily operations during your shift, assist Budtenders, and answer customer questions. You will drive excellent service, manage inventory, and uphold compliance with city cannabis regulations.

You will log transactions in the POS, handle returns, train new staff, distribute cash tips, and ensure the venue is secure at opening and closing. This role requires adaptability, strong communication, and the ability to multitask in a