Store Lead & Customer Experience Champion

Renew Cannabis Co.; West Plains, Northern (MO, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Renew Cannabis Co. seeks a Store Lead to drive performance, foster an inclusive store culture, and deliver exceptional customer experiences. You will combine hands-on leadership with strong operational know-how and a passion for cannabis education.

The role requires leading by example, coaching staff, managing daily operations, and ensuring compliance across inventory, cash handling, and customer engagement. Travel to multiple locations may be required.

Qualifications

• Extensive cannabis retail leadership experience.
• Strong communication and organizational skills.
• Ability to travel to multiple locations per week.
• Knowledge of cash handling procedures and store operations.

Responsibilities

• Lead staff training and development, set daily goals, and motivate the team.
• Model leadership by example and uphold company standards.
• Coach staff and maintain daily store operations and maintenance.
• Manage inventory processes, reconciliation, and cash close procedures.
• Enhance customer experience through engagement, upselling, and product knowledge.

Skills

Leadership

Communication

Operational Excellence

Cash Handling

Customer Service

Tools

POS systems

Dutchie

METRC

Job description

Renew Cannabis Co. seeks a Store Lead to drive performance, foster an inclusive store culture, and deliver exceptional customer experiences. You will combine hands-on leadership with strong operational know-how and a passion for cannabis education.

The role requires leading by example, coaching staff, managing daily operations, and ensuring compliance across inventory, cash handling, and customer engagement. Travel to multiple locations may be required.