Key Holder & Customer Experience Lead

Hirebridge; San Leandro (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hirebridge in California seeks a Key Holder to help open and close the retail location, support customer experience, and safeguard the facility during transitional hours.

This role emphasizes cash handling, inventory accuracy, and leadership support for Budtenders, with opportunities to train new team members and manage floor coverage.

You will uphold store standards, assist promotions, and ensure compliant, welcoming service for guests in a fast-paced retail environment.

Qualifications

• High school diploma or GED is required.
• Retail or customer service experience (1–3 years).
• Advanced Excel and Microsoft Word knowledge.
• Ability to reconcile cash and perform basic math with high accuracy.
• Must be 21+ years old and pass a background check.

Responsibilities

• Open and close the retail location according to policy.
• Provide a high-quality customer experience across the journey.
• Maintain inventory accuracy and store presentation.
• Handle cash, sales adjustments, and POS transactions accurately.
• Support onboarding and training of new team members.
• Escalate issues to management as appropriate.
• Ensure security and a welcoming environment for guests.

Skills

Customer service

Cash handling

POS proficiency

Team support

Attention to detail

Education

High school diploma or GED

Tools

Excel

Word

POS systems

Job description

Hirebridge in California seeks a Key Holder to help open and close the retail location, support customer experience, and safeguard the facility during transitional hours.

This role emphasizes cash handling, inventory accuracy, and leadership support for Budtenders, with opportunities to train new team members and manage floor coverage.

You will uphold store standards, assist promotions, and ensure compliant, welcoming service for guests in a fast-paced retail environment.