Shift Lead: Customer Experience & Store Operations

Walgreens; Des Plaines (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Des Plaines, IL, seeks a candidate to open and close the store in the absence of management, handle cash and cashier duties, and ensure floor readiness. You will greet customers, assist with products and services, and uphold Walgreens service standards.

The role emphasizes teamwork, accurate pricing, and proper stock handling. Prior leadership experience and fluent English are required, with opportunities to contribute to a welcoming customer experience.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups, cash handling, and floor readiness.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models customer service best practices to deliver a positive experience for all customers.
• Manages store keys, assists with vendor deliveries, and ensures pricing and signage accuracy.

Skills

Leadership

English proficiency

Job description

Walgreens in Des Plaines, IL, seeks a candidate to open and close the store in the absence of management, handle cash and cashier duties, and ensure floor readiness. You will greet customers, assist with products and services, and uphold Walgreens service standards.

The role emphasizes teamwork, accurate pricing, and proper stock handling. Prior leadership experience and fluent English are required, with opportunities to contribute to a welcoming customer experience.