Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; New Haven (CT); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in New Haven is seeking a store team member with leadership experience to help open and close the store, manage cash handling, and assist with daily operations. You will greet customers, resolve issues, and ensure a delightful shopping experience while upholding pricing, signage, and inventory controls.

The role emphasizes teamwork, adherence to store policies, and providing proactive customer service as part of a busy retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Complete product returns, refunds, cash drops, and provide change as requested.
• Engage customers and patients to deliver a distinctive and delightful experience; model customer service best practices.
• Assist with and coach team members on store operations, inventory, pricing, and displays; maintain accuracy of sales records and cash handling.

Skills

Leadership experience

Customer service

English fluency

Education

Pharmacy license or PTCB certification

Job description

Walgreens in New Haven is seeking a store team member with leadership experience to help open and close the store, manage cash handling, and assist with daily operations. You will greet customers, resolve issues, and ensure a delightful shopping experience while upholding pricing, signage, and inventory controls.

The role emphasizes teamwork, adherence to store policies, and providing proactive customer service as part of a busy retail environment.