Shift Lead: Customer Experience & Store Operations

Walgreens; DeWitt (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of store management, ensuring all systems start-up and cash handling are completed accurately. The role involves processing returns, refunds, cash drops, and assisting with vendor deliveries through the back door as needed.

The position emphasizes delivering a distinctive customer experience by greeting customers, answering questions, and providing proactive help while maintaining accurate inventory, pricing, and store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in absence of management and handle cash procedures.
• Assist with vendor deliveries and backdoor access for deliveries.
• Process customer refunds, voids, and cash drops.
• Maintain inventory counts and pricing with proper signage.
• Provide a safe, friendly customer experience and enforce store policies.

Skills

Leadership

Customer service

English proficiency

Inventory control

Education

PTCB certification

Pharmacy license (state required)

Tools

Store systems

Job description

Walgreens is seeking a team member to open and close the store in the absence of store management, ensuring all systems start-up and cash handling are completed accurately. The role involves processing returns, refunds, cash drops, and assisting with vendor deliveries through the back door as needed.

The position emphasizes delivering a distinctive customer experience by greeting customers, answering questions, and providing proactive help while maintaining accurate inventory, pricing, and store