Shift Lead: Customer Experience & Operations

Walgreens; Evanston (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

Walgreens is seeking an associate to open and close the store when management is unavailable, manage cash handling operations, and ensure the floor and stock room are ready for the business day. You will assist with deliveries through the back door and handle returns and refunds as needed.

The role emphasizes delivering a distinctive customer experience while supporting store operations, pricing, inventory, and merchandising.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred: PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Process returns, voids, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

Cash handling

Inventory control

Store operations

English fluency

Education

High school diploma

Tools

POS system

Cash registers

Job description

Walgreens is seeking an associate to open and close the store when management is unavailable, manage cash handling operations, and ensure the floor and stock room are ready for the business day. You will assist with deliveries through the back door and handle returns and refunds as needed.

The role emphasizes delivering a distinctive customer experience while supporting store operations, pricing, inventory, and merchandising.