Shift Lead: Customer Experience & Store Ops Coach

Walgreens

City of Oswego (NY)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Job summary

Walgreens is looking for a team member to open and close the store when management is not present, handle cash and pricing tasks, and ensure the floor and stock room are ready for the day. You will assist with vendor deliveries and maintain store standards.

The role emphasizes delivering a friendly, helpful customer experience across departments. Responsibilities include processing returns and refunds, managing cash drops, assisting with displays and inventory, and supporting the pharmacy window

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Fluent reading, writing, and speaking English.

Responsibilities

Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers by greeting them and assisting with products and services; resolves issues to ensure a positive experience.
Maintains inventory accuracy, pricing accuracy, and proper signage; supports displays and stock rotation.
Assists with pharmacy window operations and adheres to company policies and regulatory requirements.