Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Hainesville (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a hands-on team member to support store operations and customer experience in a fast-paced retail setting.

You will handle opening/closing duties when management is absent, cash handling, refunds, price changes, and stock organization to ensure a smooth shopping day. Responsibilities include engaging customers, assisting with vendor deliveries, and maintaining inventory accuracy while following safety and regulatory requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes returns, refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and helps with products and services to ensure a positive experience.
• Assists with vendor deliveries and backdoor logistics as needed.
• Maintains accurate inventory, pricing signage, and stock rotation across departments.
• Performs basic bookkeeping, cash reports, and ledger tasks as requested.
• Supports merchandising, pricing changes, and displays per policy and local regulations.

Skills

Leadership experience

Cash handling

Customer service

Inventory control

Retail operations

Education

PTCB certification or active pharmacy license

Tools

POS systems

Pharmacy software

Job description

Walgreens Co. is seeking a hands-on team member to support store operations and customer experience in a fast-paced retail setting.

You will handle opening/closing duties when management is absent, cash handling, refunds, price changes, and stock organization to ensure a smooth shopping day. Responsibilities include engaging customers, assisting with vendor deliveries, and maintaining inventory accuracy while following safety and regulatory requirements.