Shift Lead - Customer Experience & Store Operations

Walgreens Co.; West Des Moines (IA); On-site; USD 23,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to support store operations in the absence of management. You will handle opening/closing procedures, cash handling, refunds, and customer service, ensuring the floor and stock room are ready for business.

The role emphasizes service, accuracy, and compliance with pricing and regulatory requirements. Key duties include engaging customers, coaching team members, managing inventory, and maintaining store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues for a positive experience.

Skills

Leadership

Customer service

Cash handling

Inventory control

Job description

Walgreens Co. is seeking a capable team member to support store operations in the absence of management. You will handle opening/closing procedures, cash handling, refunds, and customer service, ensuring the floor and stock room are ready for business.

The role emphasizes service, accuracy, and compliance with pricing and regulatory requirements. Key duties include engaging customers, coaching team members, managing inventory, and maintaining store standards.