Shift Lead: Customer Experience & Store Operations

Walgreens; Evergreen Village (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is hiring to support store operations and customer service in a fast-paced retail environment. You will open and close the store when management is unavailable, manage cash handling and reconciliations, and help ensure the floor and stockroom are ready for business.

You will greet customers, answer questions, and resolve issues to create a positive shopping experience. The role also covers inventory control, pricing tasks, vendor deliveries, and supporting display updates to drive

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including all required systems start-ups and cash handling.
• Complete product returns, refunds, and cash drops; provide change at registers.
• Deliver a distinctive and delightful customer experience and model best practices for the team.
• Greet customers and assist with products and services; resolve issues to ensure satisfaction.
• Assist with inventory accuracy, pricing changes, and backroom organization.
• Maintain store appearance, signage, and compliance with local regulations and policies.

Skills

Leadership experience

Customer service

Cash handling

Team coaching

Communication

Inventory awareness

Education

PTCB certification or pharmacy license

Job description

Walgreens is hiring to support store operations and customer service in a fast-paced retail environment. You will open and close the store when management is unavailable, manage cash handling and reconciliations, and help ensure the floor and stockroom are ready for business.

You will greet customers, answer questions, and resolve issues to create a positive shopping experience. The role also covers inventory control, pricing tasks, vendor deliveries, and supporting display updates to drive