Shift Lead - Customer Experience & Store Operations

Walgreens Co.; Buford (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a dedicated team member to begin shifts in the absence of store management, ensuring all systems start up and the floor and stock room are ready for business.

You will handle cash, process returns, and provide change as needed, while delivering a distinctive customer experience. You will engage customers, follow service best practices, and support store operations including inventory, pricing, promotions, and regulatory compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, handling start-ups, cash handling, and readiness of floor and stock room.
• Complete product returns, refunds, cash drops, and provide change to registers.
• Engage customers to deliver a distinctive, delightful experience and resolve issues.
• Model and share customer service best practices with team members.
• Hold store keys and manage opening/closing when management is not present.
• Assist with vendor orders, backdoor access for deliveries, and inventory accuracy.
• Ensure accurate sales recording, pricing changes, and proper signage.
• Assist with displays, resets, and price adjustments per policy.
• Support bookkeeping, cash reports, and bill payments as requested.
• Maintain clean, organized store condition and appropriate product placement.
• Ensure compliance with laws on regulated products and conduct bag checks.

Skills

Leadership experience

English proficiency

Job description

Walgreens Co. is seeking a dedicated team member to begin shifts in the absence of store management, ensuring all systems start up and the floor and stock room are ready for business.

You will handle cash, process returns, and provide change as needed, while delivering a distinctive customer experience. You will engage customers, follow service best practices, and support store operations including inventory, pricing, promotions, and regulatory compliance.