Shift Lead – Store Operations & Customer Experience

Walgreens Co.; Portland (OR); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for business. You will handle returns, refunds, and price changes while delivering a warm, proactive customer experience.

The role emphasizes adherence to store procedures, inventory accuracy, and collaboration with the management team to maintain excellent service standards.

Qualifications

• At least 1 year of leadership or supervisory experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.

Responsibilities

• Opens and closes the store in the absence of management and handles start-ups and cash handling.
• Ensures floor and stock room readiness for the business day and opens back door for deliveries.
• Handles product returns, order voids, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience to shoppers and patients.
• Maintains store keys and supports opening/closing without management when needed.
• Monitors pricing, signage, and basic department pricing consistent with local rules.

Skills

Leadership

Retail key holder

Customer service

Job description

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, manage cash handling, and ensure the floor and stock room are ready for business. You will handle returns, refunds, and price changes while delivering a warm, proactive customer experience.

The role emphasizes adherence to store procedures, inventory accuracy, and collaboration with the management team to maintain excellent service standards.